FAQ

HOW DO I SIGN UP?

To sign up with TLC Pet Care Service, you may call, email or write us and you will be contacted within 24 hours to discuss your pet's needs.


IS THE INFORMATION I PROVIDE TLC PET CARE SERVICE KEPT CONFIDENTIAL?

Yes!  We do not disclose client information of any kind to third parties.


CAN I BE ASSURED OF THE SAME PET SITTER EACH TIME?

We definitely prefer to keep the same Pet Sitter assigned to you each time; however, if that individual is not available for some reason, another fully trained Pet Sitter on our staff will always be available.


ONCE I CONTACT YOU, WHAT HAPPENS NEXT?

An in-home consultation is set up to meet with both you and your pets. Your pet's needs are discussed and a plan for services provided is agreed upon.  Paperwork is filled out.  A house key and payment is received.


HOW LONG IS EACH VISIT?

20, 30, 45 and 60 minute visits are available.  Each visit includes a Report Card that will let you know your pets' activities during the visit. 


ARE YOU INSURED?

Yes!  We are fully insured and our Pet Sitters are bonded.  A certificate of Insurance/Bonding is kept on file with our office and is available upon request.


WHAT TYPE OF PAYMENT DO YOU ACCEPT?

TLC Pet Care Service accepts cash or checks.


WHEN IS PAYMENT DUE?

Payment is due at the intial consultation for the first visit.  In the event that it is an ongoing service, payment is due in advance of any service provided. (i.e. weekend, weekly, monthly).


MAY I GIVE MY PET SITTER A GRATUITY?

Absolutely!  Gratuities are never expected but are greatly appreciated.  You may pay the gratuity through TLC Pet Care Service.  Please specify the name of your Pet Sitter and that the payment is a gratuity.  100% of gratuities go directly to your designated Pet Sitter.


DO YOU HAVE REFERENCES?

Yes!  References are available upon request.